RETURN & REFUND POLICY (US-ONLY)

Gallo Rustico LLC
Applies to U.S. Orders & U.S. Territories Only
Last Updated: January 06, 2026

This Return & Refund Policy applies exclusively to orders shipped within the United States and U.S. territories. By placing an order with Gallo Rustico LLC, you agree to the terms outlined below.

1. RETURN WINDOW (STRICT)

Returns are accepted within 30 calendar days of confirmed delivery, as shown by the shipping carrier.

Requests submitted after this period will not be approved under any circumstances.

2. CONDITION REQUIREMENTS (NO EXCEPTIONS)

To qualify for a return, ALL conditions must be met:

  • Item must be completely unused and unworn

  • No resizing, adjustments, or strap changes

  • No cosmetic damage of any kind

  • No removal of protective films (when applicable)

  • No signs of wear, including:

    • Scratches

    • Case marks

    • Strap creasing

    • Bracelet stretch or tool marks

    • Dust, oil, or skin residue

Returned items must include ALL original components:

  • Original watch box

  • Manuals

  • Warranty cards

  • Tags

  • Accessories

  • Protective materials

Failure to meet any condition may result in denial of return or partial refund.

3. NON-RETURNABLE ITEMS (FINAL SALE)

The following are non-returnable:

  • Items marked “Final Sale”

  • Customized or personalized products

  • Limited-edition or special-order items

  • Clearance items

  • Gift cards

  • Items returned without authorization

  • Items returned outside the return window

  • Items showing any signs of wear or use

4. RETURN AUTHORIZATION PROCESS (MANDATORY)

Returns must be approved before shipping.

Step 1 – Contact Support

Email support@gallorustico.com with:

  • Order number

  • Reason for return

  • Photos (if requested)

Step 2 – Approval

If approved, you will receive:

  • Return authorization confirmation

  • Return shipping instructions

Unauthorized returns will be refused and returned to sender.

5. RETURN SHIPPING (CUSTOMER RESPONSIBILITY)

  • Return shipping costs are paid by the customer

  • Original shipping fees are non-refundable

  • We strongly recommend insured, trackable shipping

Gallo Rustico LLC is not responsible for:

  • Lost return shipments

  • Damaged return shipments

  • Incorrectly addressed returns

6. INSPECTION & REFUND TIMELINE

All returns undergo inspection upon receipt.

  • Approved refunds are issued within 5–7 business days

  • Refunds are sent to the original payment method

  • Banks and card issuers may require additional processing time

Refund delays caused by financial institutions are outside our control.

7. PARTIAL REFUNDS & RESTOCKING

Partial refunds may apply if:

  • Packaging is incomplete

  • Accessories are missing

  • Protective seals are removed

  • Item condition has depreciated

A restocking or depreciation fee may be deducted at our discretion.

8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

You must notify us within 48 hours of delivery if your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing components

Required documentation:

  • Clear photos of item

  • Photos of packaging

  • Order number

Claims submitted after 48 hours may be denied.

9. WARRANTY VS RETURNS (IMPORTANT)

Returns are separate from warranties.

  • Manufacturer warranties apply only where stated

  • Normal wear, misuse, or improper handling is not covered

  • Water damage beyond rated resistance voids coverage

10. LOST, STOLEN, OR DELIVERED PACKAGES

Once a package is marked “Delivered” by the carrier:

  • Responsibility transfers to the customer

  • Theft claims must be filed with the carrier

  • We may assist with documentation at our discretion

11. ORDER CANCELLATIONS

  • Orders may be canceled before fulfillment only

  • Once shipped, orders cannot be canceled

  • Refused deliveries do not guarantee refunds

12. FRAUD, ABUSE & CHARGEBACKS

We reserve the right to:

  • Deny returns for abuse or fraud

  • Restrict accounts with excessive returns

  • Contest chargebacks with full documentation

Fraudulent disputes may result in permanent account restriction.

13. NO EXCEPTIONS CLAUSE

This policy applies equally to all customers.
No verbal, written, or implied exceptions will be honored.

14. CONTACT INFORMATION

Gallo Rustico LLC
📧 support@gallorustico.com
🕘 Mon–Fri | 9:00 AM – 5:00 PM (EST)
📍 United States